GDPR Compliance Page

On May 25, 2018, the European Union (the “EU”) implemented new data privacy and protection regulation, called the General Data Protection Regulation (the “GDPR”). This regulation aims to standardize data protection laws across the EU and also lay down standards to be observed worldwide while processing of personal data originating in the EU; The GDPR also has a strong emphasis on affording individuals stronger, more consistent rights to access and control their personal information.

At Maxcalling Software Technologies Pvt. Ltd. (“Maxcalling”), we take compliance of data privacy and security regulations very seriously. For GDPR, we are working diligently to ensure that we are compliant with the rules laid out by the law. In the following sections, we have outlined our approach to comply with the GDPR.

Maxcalling GDPR Compliance

Maxcalling has developed a Maxcalling App(“App”) and website https://www.maxcalling.com/ (“Website”) collectively referred to as “Platform” to assist users to manage sales schedules by creating client records, to-do tasks, and specific notes related to their engagement with the client.

Our Platform is used and explored by our clients (existing and prospective), we at Maxcalling process certain amount of personal information of our clients (existing and prospective) in the capacity of a Data Controller (for any personal information submitted on the Platform) and in the capacity of a Data Processor (for any personal information provided by our clients when they use our Platform).

Risk Assessment

We have performed a company-wide information discovery exercise to identify and assess what personal information we hold, where it comes from, how and why it is processed, and to whom it is disclosed.

Data Subject Consent

As a Data Controller, Maxcalling has updated its Privacy Policies. Maxcalling also allows such users to exercise their rights in relation to their personal information such as modification, rectification, deletion of their data.

As a Data Controller we execute contracts required under the GDPR with our data processor to ensure that the data processor process personal information as per the GDPR. Additionally, we implement technical and organizational security measures to ensure compliances.

As a Data Processor we comply with the required safeguards pertaining to safety of personal information received from our clients.

Data Subject Rights & Transfer of Data Outside EU

Maxcalling has in place an article 28 GDPR-compliant data processing addendum including the Standard Contractual Clauses to ensure an appropriate legal basis for data transfers outside the EU.

Data Retention & Erasure

We have formulated an internal data protection compliance policy that includes the data retention schedule to ensure that we comply with the ‘data minimization’ and ‘storage limitation’ and other such principles under the GDPR and that personal information is stored, archived, and destroyed in accordance with the GDPR.

Record Keeping as per the GDPR

According to Article 30 of the GDPR, each processor and controller’s representative needs to maintain a record of all activities pertaining to the processing of personal information in such an organization. Maxcalling maintains such records as required under Article 30(1) and Article 30(2) of the GDPR.

Data Breach and Mitigation Process

The GDPR has stipulated measures and notifications that must be made upon discovery of a data security breach. Maxcalling has put in place internal measures to minimize the risk of any data security breach happening. However, in the unlikely event of any such breach happening, Maxcalling intends to honour its responsibilities as laid down under the GDPR, which includes notifying in a timely manner, its customers, and the supervisory authorities.

Maxcalling Promise on GDPR

At Maxcalling, maintaining the security, integrity, safety and confidentiality of personal data in our possession is of the highest priority. Maxcalling has already taken adequate measures to ensure that we fulfil our promise of being fully compliant with GDPR. In case you have any queries, please feel free to reach us at data.protection@maxcalling.com.